CRM

CXM

In the modern era of the technology & mobility, the customer is equipped with the desired information. The hunger for the experience across all the touch points makes the life of Customer Relationship Manager (CRM) tougher day by day. Customer Experience Management is not just a software offering but it has got multiple fronts such as the processes, capabilities, strategies, analytics, competition benchmarking. Prudence with rich experience in enterprise applications has been instrumental in successful implementation of delightful customer experience across life cycle. The PTPL offerings are:

  • Microsoft Dynamics CRM
  • Oracle Customer Experience Management (CXM)
  • Navone: Store Management & Dealer Management

Unique Advantage of PTPL CXM offering are:

  • Focus on Process oriented approach rather than technology
  • Offering for the complete life cycle
  • Extended offering such as NavOne for the touch points
  • Pre-Built analytics on the customer experience related MIS.