Microsoft & Oracle Support Services

Bring down your IT Investment cost with Prudence support offering packages

Prudence Technology Is A Gold Partner For Microsoft And Cloud Service Track Partner For Oracle. Prudence Provides Erp Implementation, Support & Upgrade Services To Its Clients In A Very Cost-effective Manner. We’ve Come Up With An Effective Formula To Reduce Your It Costs To Maximize Your ROI With Additional Benefits.

Our Support Packages

SpecificationStandardPremiumUltimate
Microsoft
No. of hours60 Hours80 HoursUnlimited
Type of support (Technical/Functional)FunctionalTechnical & FunctionalTechnical & Functional
Agent availability8 HOURS X 5 DAYS8 HOURS X 5 DAYS8 HOURS X 7 DAYS
Application/Database/DR Infra Server-YesYes
Onsite Support (Within Delhi NCR)-2 Visits/Month *4 Visits/ Month *
Current System AssessmentYesYesYes
User Based Support/SPOCSPOCSPOCSPOC/USER BASED
Monthly/Weekly ReportingMonthlyMonthlyWeekly
Validity in Month1 Month1 Month1 Month
Proactive Monitoring and System Alert-YesYes
Functional Support
Error & Bug IdentificationYesYesYes
Error Rectification & Bug Fixing on Running functionalitiesYesYesYes
Root Cause AnalysisYesYesYes
Periodic Activity Monthly/Yearly Books processingYesYesYes
Functional Training of running functionalities--Yes
Process Documents Creation--Yes
Technical Support
Technical Services--Yes
Bug Identification and Fixing-YesYes
Root Cause Analysis-YesYes
New Developments like Report, Workflow, Pages, Customizations etc.Chargeable
Additionally
Chargeable
Additionally
2 Man days
included
DBA Support
Monthly DB Maintenance-YesYes
Log Maintenance-YesYes
Weekly DB Check-up--Yes
Daily DB Monitoring--Yes
Daily Performance Monitoring--Yes
System Utilization Monitoring--Yes
DB Indexing--Yes
Patch Management & UpdatesChargeable
Additionally
Chargeable
Additionally
Chargeable
Additionally
Add-On Solution
Opacity
Punch-In & Punch-OutYesYesYes
TimesheetYesYesYes
Task Allocation-YesYes
Expense Management--Yes
Goals--Yes
Performance Management--Yes
Vendor Portal--Yes
Power BI (Free Edition)--2 Reports

* This will applicable only after the situation is normal for travel due to this Covid-19 Outbreak

Note:
All packages will be monthly re-occurring.
Travel outside of Delhi NCR shall be chargeable as per Prudence Travel Policy.
In the case of Migration/Upgradation/New Development will be the on-demand basis and shall be chargeable.

SpecificationStandardPremiumUltimate
Oracle
No. of hours60 Hours100 Hours150 Hours
Type of support (Technical/Functional)FunctionalTechnical & FunctionalTechnical & Functional
Agent availability8 HOURS X 5 DAYS8 HOURS X 5 DAYS8 HOURS X 7 DAYS
Application/Database/DR Infra*NoNoYes
Onsite Support (Within Delhi NCR)1 Visit/Month *2 Visit/Month *4 Visit/ Month *
Current System AssessmentYesYesYes
User Based Support/SPOCSPOCSPOCSPOC/USER BASED
Monthly/Weekly ReportingMonthlyMonthlyWeekly
Validity in Month1 Month1 Month1 Month
Proactive Monitoring and System AlertYesYesYes
Month-End ClosingTicket BasedTicket BasedUnlimited
Functional Support Services
Functional Help DeskYesYesYes
Account ManagerYesYesYes
Standard Functional Support on Running Module (Fin+SCM+Inventory+Project Management)YesYesYes
Bug IdentificationYesYesYes
Root Cause AnalysisYesYesYes
Periodic Process like FY closing and opening processYesYesYes
Notify Oracle alerts (Oracle Updates)YesYesYes
Bug Fixing-YesYes
Assist with potential workarounds-YesYes
Issue Log Sheet maintenance-YesYes
Data Loading-YesYes
Help in Reconciliation**-YesYes
Assist with SR management**--Yes
Supplemental Resources--Yes
Knowledge Sharing--Yes
Assist with testing prior to production--Yes
Functional Training**--Yes
Process Document Creation for Users**--Yes
MD 50 Document Creation**--Yes
Technical Support
Daily Support-YesYes
Correction in RDF and XML Reports-YesYes
Forms Performance tuning-YesYes
Support to workflow issues-YesYes
Correction in Developed Objects-YesYes
Table registration and flex field creation-YesYes
Daily Monitoring of integrations and validation issues-YesYes
User Creation with Responsibilities to the user from backend-YesYes
Technical Support for Reconciliation-YesYes
New Report Development (RDF & XML)--Yes
Existing Forms Supporting changes /Development--Yes
Custom Objects creation (Function, Procedure and package)--Yes
Creating MD70 Document--Yes
Developing FNDLOAD to migrate all objects from UAT to Prod--Yes
All custom Objects maintenance--Yes
Developing Interfaces to EBS to Legacy system or vise versa--Yes
Data base and event triggers Creation--Yes
SQL & PLSQL Script Development as per requirement--Yes
Interface Development to upload Master & Transaction--Yes
API Developments--Yes
SR raise to debug and analyse the script and provide data to SR--Yes
DBA Support
Weekly DB Health ReportYesYesYes
New Roles and Responsibility creationYesYesYes
Error rectification in the Reports developedYesYesYes
User creationYesYesYes
Workflow MailerYesYesYes
Issue related to concurrent requestYesYesYes
RDF Movement-YesYes
Package Creation-YesYes
Form Compilation-YesYes
Patch Management-YesYes
Weekly Backup Check-YesYes
Application Maintenance-YesYes
Cloning--Yes
Oracle security patch apply of every quarter--Yes
Database management--Yes
Data guard--Yes
Backup activity--Yes
Performance Tuning--Yes
Health check-up of database--Yes
Housekeeping activity--Yes
Add-On Solution
Opacity
Punch-In & Punch-OutYesYesYes
TimesheetYesYesYes
Task Allocation-YesYes
Expense Management--Yes
Goals--Yes
Performance Management--Yes
Vendor Portal-YesYes

* This will applicable only after the situation is normal for travel due to this Covid-19 Outbreak

** This service is applicable on-demand or request basis.
Consumed hours will be calculated on an actual basis, there is no pre-calculation for the same.
Time consumption for this service is non-negotiable.

Note:
All packages will be monthly re-occurring.
Travel outside of Delhi NCR shall be chargeable as per Prudence Travel Policy.
In the case of Migration/Upgradation/New Development will be the on-demand basis and shall be chargeable.

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